Back to Dyno news

indicia.admin

Dyno-Rod are asking householders to be extra vigilant following suspected bogus caller incidents in London over the last few weeks.

The warning comes after a number of people have contacted Dyno-Rod in 2012 to say that they have received a visit from someone claiming to be a Dyno-Rod engineer and giving very high costs for simple jobs or demanding upfront payment for works outside their property.

All our engineers wear a navy blue uniform, carry an ID card and will be driving the easily recognisable, bright orange Dyno-Rod vans.  Also, it is very rare for them to call at someone’s house without an appointment.  The only time they would do this is if they were working in a neighbouring property and require access to the drainage system.

Following some simple rules could prevent most bogus caller crimes:

  1. Are you expecting someone to call? The majority of our visits are pre-booked and our engineers call ahead of visiting a property. If you are not expecting a call then you should always be suspicious 
  2. Don’t open your door to strangers.  Check first: look through a window or door-viewer to see who the caller is at your door
  3. Always put the chain on before opening the door 
  4. Always ask to see the caller’s ID and refuse entry if you are in doubt: bona fide callers will be happy to call back at another time if you request
  5. If you are alone and uncomfortable for any reason, ask the caller to come back later when a friend or neighbour can be with you
  6. Look for the distinctive Dyno uniform, and van, which feature a Freephone number you can call at any time
  7. We do not ask for payment before work is carried out: any payment demanded prior to an invitation to carry out work on the customer’s property should be treated with suspicion
  8. Payment: since the changes introduced by DEFRA in October 2011, in the domestic environment, there should not be any requests made for payment for works off the customer’s property. Any requests for payment relating to work off the property boundary will almost always be bogus
  9. Water Authority: if any customer has any enquiries about the validity of drainage works they may contact their local water authority for advice.