Accessibility

Working to make our products, services and website accessible.

Many Internet users find websites difficult or even impossible to use, simply because of the way they are designed. At British Gas, we work hard to provide services and products that are helpful to all our customers. That goes for the website, too.

It is important to us that the site is available to everyone, including those with sight, hearing and motor impairments. We have made sure the majority of pages comply with the key requirements of the W3C (World-Wide Web Consortium) best practice accessibility guidelines. We are actively working to improve the site so that every page will conform to the AA level of the WCAG 2.0 (Web Content Accessibility Guidelines).

We are aware that needs are often diverse and standard guidelines do not always satisfy individual concerns. If you do have any specific problems using this site, please let us know. We will make every effort to help you access our content.

Confidential register

This confidential register ensures that the special needs of all our eligible energy customers will be taken into account.

Visually impaired customers

If you would like to receive your bill in an alternative format such as large print Braille, or audio tape, or if you come across a part of our site that is difficult to use please contact us on the number below.
Some users may need to alter the size and type of font, and the colour scheme of a page in order to be able to view it. You can do this by altering your browser settings.