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TERMS AND CONDITIONS FOR CONSUMERS

Dyno-Secure service and maintenance options for non Dyno and British Gas intruder alarms.

What the agreement provides:

Our promise to you
We aim to provide a safe, high-quality service to repair and maintain the equipment included in this agreement.

Dyno-Secure options
We base your agreement on the Dyno-Secure option you choose (listed and described below). You should also read the ‘What is excluded’ section in this part of this leaflet.

Home Security Options you may choose:

1. Home Security Care
This service is for repairing and maintaining home security systems at your home and includes:

  • A yearly inspection of your home security system and its components
  • Labour and parts if your home security system breaks down
  • It does not matter who installed your home security system as long as all the essential working parts are available

2. Home Security Check
This service is available for home security systems and includes:

  • A yearly inspection of your home security system but does not include labour and parts for breakdowns
  • You can choose to have extra work done but you will have to pay for it.

About your agreement:

1. Domestic Use
Dyno-Secure agreements are mainly available for home security systems in domestic use.

2.Period of agreement
If you pay by monthly direct debit, your agreement runs until you tell us that you would like to cancel, or if we cancel the agreement (see ‘Cancellation’). You may cancel the agreement at any time. We will write to you to tell you about any changes to the terms and conditions or prices. For all other payment methods, your agreement runs for 12 months from the date it begins (or is renewed), unless you or we use the cancellation rights (set out in the clause headed Cancellation)

3. Start date
Your agreement begins when we process your application.

4. Initial inspection
We will inspect your home security system to make sure it is in good working order. Your Dyno-Secure Service engineer will fill in an Inspection Check List to show you what they have checked. We will normally do this inspection within 28 days of the beginning of your agreement where possible but, as we give priority to breakdowns, it can be later if we are busy. If the inspection reveals a problem, we may:

  • tell you what work is needed and what it will cost you for that work to be done
  • offer you an agreement which will not include the parts causing the problem, or
  • cancel the agreement and refund your money

5. Yearly inspection
We will normally carry out the yearly safety and performance inspection at the same time as the initial inspection. After that, we will normally carry out the yearly inspection around the same time each year where possible, depending on workload.

6. Renewal
If you pay each year - by cash, cheque, credit or debit card we will contact you before the 12-month prepaid period ends, with details of any changes to the price and terms and conditions, and offer you the chance to confirm your renewal. If you pay by monthly direct debit, your agreement runs until you tell us that you would like to cancel, or if we cancel the agreement (see ‘Cancellation’). You may cancel the agreement at any time. We will write to you to tell you about any changes to the terms and conditions or prices.

7. Cancellation
We will cancel your agreement if:

  • you have given false information
  • you do not make an agreed payment
  • we find something wrong at the initial safety inspection
  • we are not reasonably able to find parts to keep your home security system working safely, or
  • circumstances arise which make it inappropriate for the contract to continue.

We may also cancel your agreement with us at any time by giving you 30 days written notice of the cancellation date.

If we cancel your agreement, we will:

  • give you a full refund if we find something wrong at the initial safety inspection, or
  • give you a refund based on how long is left of any 12-month cash, cheque, credit or debit card payment.

If you cancel your agreement with us, we will not normally give a refund. However, you are entitled to a full refund if you cancel within seven working days of taking out the agreement, as long as we have not done any work. If you cancel your agreement after we have done work, we may charge you an amount that brings your total payments up to £40 if we have also carried out an initial safety inspection (or £25 if we have not).

8. Spare parts
If we do not carry the spare parts your repair needs on the day, we hold a central stock of parts, which means we can get hold of most items the following working day. Otherwise, we will do all we reasonably can to find parts from our suppliers. We may use an approved alternative or parts that have been reconditioned by the original manufacturer.

9. Labour
One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work.

10. Approved equipment
We provide service options for home security systems which we are able to maintain. The initial inspection will determine whether your home security system can be maintained by Dyno-Secure. If it can not, we will cancel your agreement and refund your money.

11. Landlord's permission
You may require licenses, consents, authorisations and/or permissions for the service and maintenance of your home security system.

We will assume that you have obtained the necessary licenses, consents, authorisations and permissions and will not be liable for any loss or damage however arising from your failure to obtain them.

12. Use of personal information
Information you provide or we hold about you (whether or not under our agreement (or agreements) with you) may be used by us or our agents to

  • identify you when you contact us;
  • help identify accounts, services and/or products which you could have from us from time to time, we may use the information you have provided, any information we hold about you and information from third party agencies (including credit reference agencies).
  • help run, and contact you about improved running of, any accounts, services and products we have provided before, or provide now or in the future;
  • carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
  • help to prevent and detect fraud or loss; and
  • contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners. We will only contact you in this way if you have previously indicated your consent.

We may allow other people and organisations to use information we hold about you for the purpose of providing services you have asked for, as part of the process of selling one or more of our businesses, or if we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these other people and organisations may be outside the EEA in countries that do not have the same standards of protection for personal data as the UK.

We may also allow your information to be used by other Centrica Group companies (including those using the British Gas, Scottish Gas and Dyno Group brands) for them to carry out any of the above purposes.

We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

We will check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We and other organisations may use and search these records to:

  • help make decisions about credit and credit related services for you and members of your household;
  • help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and other members of your household;
  • trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies; and
  • check your identity to prevent money laundering unless you give us other satisfactory proof of identity

Where you give us information on behalf of someone else, you confirm that you have provided them with the information set out in this document, and that they have not objected to the uses of their personal information described in it. Where you give us sensitive data about yourself or others (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the relevant subject of the information has agreed) to us processing such information in the manner set out in this document.

In connection with this agreement we, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

If you need details of those credit agencies and fraud prevention agencies from which we get and with which we record information about you, please contact our Privacy Unit based at British Gas, 3 The Square, Stockley Park, Uxbridge UB11 1BN

13. Third-party rights
Nobody other than you will be able to benefit from

this agreement.
14. Our responsibilities
We will meet our responsibilities under this agreement within a reasonable time unless it is impossible for us to do this because of circumstances outside our reasonable control. In particular, we will not be responsible for delays caused by our suppliers or their agents.

15. What is excluded?
Your Dyno-Secure agreement does not include the following.

1 Design or existing faults
The cost of repairs needed because of design faults (unless we are responsible), or faults which existed before you entered into the agreement.

2 Consequential loss
Unless we are responsible for the breakdown, loss or damage to property caused by the home security system breaking down.

3 Normal insured risks
The cost of repairing faults or damage caused by freezing weather conditions, subsidence, structural repairs, accident, fire, lightning, explosion, flood or storm. The cost of repairing damage caused by changes to, or problems with, the gas, electricity or water services. You should check your household insurance to make sure you have enough cover for these risks.

4 General exclusions
• removing asbestos associated with repairing home security system

  • cash alternative on any benefits
  • repairing any damage caused by our work unless we have been negligent
  • resetting the home security system controls
  • repairing faults if we have told you permanent repairs are needed to make sure your home security system works properly
  • Also, following our work, redecoration may be needed. This will be your responsibility and is not included.
  • The home security system is intended only to reduce the risk of loss of and damage to property and injury to persons in or at the address at which it is installed, to the extent that this is reasonably practicable by correct use of the equipment.
  • We give no undertaking to you that the home security system will prevent any loss by burglary, theft or otherwise. We do not guarantee that particular loss, damage or injury can and will be prevented by such correct use.
  • This is a Consumer Agreement and the home security system and service provided is principally for domestic use only. We do not accept any liability for business loss (including any loss of contracts, loss of profits, loss of income) which may result from our breach of this Agreement or our negligence.

16. Additional charges
We may have to charge you additional amounts if:

  • You request that maintenance visits be carried out outside the hours of 8.30am to 5.00pm (Monday to Friday) or you require a visit on a public holiday
  • Your home security system or additional equipment needs inspecting, resetting, repairing or replacing in circumstance where:
    • you, any of your key holders or someone else has failed to follow operating instructions, has not closed or locked a window, door or other protected point, has not used or adjusted other equipment or components properly or has interfered with the home security system
    • your actions or failures, or those of anyone else other than us, mean we need to inspect or make repairs or replace any part of the home security system or
    • the fault has been caused by you or any other person, thing or events which we could not reasonably be expected to prevent.

Customer information

Ways to pay
There are a number of different ways for you to pay. You can pay by:

  • monthly or annual direct debit
  • annual debit card, credit card, or cheque

Guarantees

Our guarantees do not affect your legal rights.

Dyno-Secure Installation

About your requirement
Please read this document carefully as it will inform you of the rights and obligations each party has under this Agreement. This document will replace your existing terms and conditions.

1. Standards
Dyno-Secure its Independent Licensed Operator or a nominated contractor will provide your chosen service as detailed on this Agreement and the Specification Checklist. Dyno-Secure, or a nominated contractor, will install the system, as detailed on the Survey Form, in accordance with the relevant British and European Standards laid down at the time, which either party may alter at Specification Checklist stage at which date final confirmation will be given prior to installation.

2. Period of Agreement
You may cancel the Agreement at any time after any minimum term. If you pay by monthly Direct Debit, your Agreement runs until you tell us that you would like to cancel or if we cancel this Agreement. We will write to you to tell you about any changes to the terms and conditions or prices. For all other payment methods, your Agreement runs from the date it begins (or is renewed) until you or Dyno-Secure cancels.

3. Hours of Work and Access
All work will be carried out between the hours of 8.30am and 5.00pm Monday to Friday, excluding public holidays. Unless otherwise agreed by the Independent Licensed Operator or nominated contractor appointed by Dyno-Secure.

4. Sale
The deposit, (if required), must be paid when you place your order. You must pay the balance of the monies owing when we have completed the installation. If you have signed a Credit Agreement, the balance will be payable on the terms of that Credit Agreement. All equipment is purchased outright. You are not renting the equipment.

5. Commencement
This Agreement will commence once we have received from you the documentation as set out in your quotation.

6. Payment for additional equipment
If Dyno-Secure is installing additional equipment to the Security System already installed for you then you have purchased the additional equipment outright.

7. Guarantee
All equipment is fully guaranteed by Dyno-Secure for a period of 12 months from the date of installation (this does not affect your statutory rights).

8. Hazardous Materials
You must inform us if there are any hazardous materials or situations at your home. Dyno-Secure reserves the right to refuse to undertake certain aspects of the pre-specified work if the conditions of your home materially alter and any deposit which you have paid will be forfeited. Dyno-Secure also reserves the right to withdraw from your home if hazardous materials are identified during the installation of the Security System or additional equipment which would not reasonably have been identified at the time of such installation, or at any future service/repair visits, until such times as you inform us in writing that the hazardous materials have been either removed or made safe. If no such confirmation is received within a reasonable period, Dyno-Secure reserves the right to terminate this Agreement with immediate effect and the deposit which you have paid will be forfeited.

9. Additional Charges
We may have to charge you additional amounts if:

  • there are variations or additions to the work which you ask for;
  • you request that work be carried out outside the hours of 8.30am and 5.00pm;
  • the conditions of your home change and we have to remove any dangerous waste material, chemicals or substances on site, such as asbestos. At the time of preparing this Agreement, no hazardous materials, chemicals or substances were identified. If, the conditions of your premises should change, we request that you advise Dyno-Secure in writing. This may result in increased costs;
  • you request additions to the Security System. In all of these cases we will explain to you the reasons for the additional costs and we will agree with you in advance what the additional costs will be.

10. Remedial Work and Damage
Dyno-Secure may require you to carry out remedial work to your premises prior to installation of the Security System or additional equipment, in order to ensure your Security System or additional equipment is effective, reliable and to minimise the likelihood of false alarms. The costs of any remedial work required will be your responsibility. We may require you to take up all or some carpets and floor coverings, including but not limited to tongue and grooved, parquet, hardwood, rubber or tiled floors, before we start the work. We will give you as much notice as possible if we need you to do so. In such a case, it will be your responsibility to replace the flooring when the work is completed. You may decide to call a specialist contractor to do this work for you.

We will take all reasonable care to carry out the work without causing damage to your home, and will make good plasterwork where necessary, but you accept that the installation of the Security System or additional equipment (including removing or destroying existing fixtures and fittings) may cause damage to decoration and fittings. It is anticipated that certain areas may need redecoration following completion of the installation of the Security System or additional equipment. This will be your responsibility and is NOT included in the price.

We cannot be held liable for the failure of the Security System to deliver messages. You are responsible for all of the costs of any additional equipment or services required for the Security System to deliver messages e.g. filters for DSL Service.

11. Mains Supply
You are responsible for providing a 240 volt ac 50hz mains supply. The Security System will be connected to this supply via an unswitched fused spur which is part of the Security system and which we will make sure is supplied and fitted at installation. We will act in accordance with BS7671.

12. Wireless Security Systems
Security Systems incorporating wireless detection, transmission and receiving devices may require licenses. Where payment for licenses are required, this payment will be your responsibility. If we have not told you in advance that payment for a licence is required and you have to make such payments, you may cancel this Agreement by giving us 7 days written notice. Notice must be served prior to the work commencing.

We will install all equipment in good faith but if wave bands are subsequently altered by the government and interference to your Security System occurs, we accept no responsibility for any resulting loss and/or damage.

13. Security Systems
Security System options you may have:

Remote Signalling Security Systems
Security Systems linked to an Alarm Receiving Centre (ARC) and (subject to any verification routines) alarm signals generated by your Security System will be relayed to the relevant Police authority or Fire Brigade unless otherwise specified. In all cases, including medical alert, key holders will be alerted. It should be noted that police responses are ultimately determined by the nature of demand, priorities and resources which exist at the time a request for police response is received. We would also point out, however, that if the police receive an excessive number of false alarms this could result in them withdrawing their response to signals originating from your Security System. This would leave you without the benefit of a police response until such time as a Police designated false alarm free period had elapsed.

It is therefore in your interest to be aware of the causes of false alarms and to minimise the risk of their occurrence. Alarm activations are required to be “confirmed” to obtain police response.

Speech-dialler signal delivery
Security Systems linked to a Speech-dialler and (subject to any verification routines) alarm signals generated by your Security System will be signalled to up to a maximum of 4 phone numbers of your choosing unless otherwise specified. The Speech-dialler should not be programmed to dial the emergency services of the police, fire service, ambulance etc.

You may be prosecuted for any alarm system with a loud audible noise in excess of a set amount of time. We cannot be held liable for such a complaint which may lead to such a prosecution. It is therefore in your interest to be aware of the causes of false alarms and to minimise the risk of their occurrence.

14. Landlord Permission
You may require licenses, consents, authorisations and/or permissions for the installation of the Security System or additional equipment.

For example:

  • building regulation consent;
  • landlord permission (if you are a tenant); and/or
  • planning permission (for listed buildings).

We will assume that you have obtained the necessary licenses, consents, authorisations and permissions and will not be liable for any loss or damage however arising from your failure to obtain them.

15. Delay
We accept no liability for losses suffered as a result of delays caused by circumstances beyond our reasonable control.

16. Access
Dyno-Secure and its agents, including inspectors from the Electronic Security Industry’s Governing Bodies require access to the Security System installed at your premises for both routine (preventative) maintenance and also emergency service (corrective) maintenance. Routine maintenance will be undertaken in accordance with prevailing industry standards.

We will also require access to your premises for our engineers to assess the engineering functions of your Security System or additional equipment or, where necessary, for the purposes of maintaining it.

By signing this Agreement you authorise us to access all engineering functions of your Security System or additional equipment once admission has been granted to your premises. Notice of the visit will be given by telephone or post. If we are unable to gain access to your premises for the purpose of a routine maintenance visit, this visit will be “deemed done” unless you contact us to request a rescheduled visit.

You can withdraw your consent to access to these engineering functions at any time by notice in writing to us. This will result in the termination of this Agreement in accordance with Clause 22.

17. Maintenance
This service is available for all Security Systems installed by Dyno-Secure. We will carry out maintenance inspections in accordance with the prevailing British and European Standards in force at the current time of the Electronic Security Industry’s Governing Bodies to the relevant standards approved by the security system industry. Such maintenance inspection shall take place in accordance with industry standards.

Should a defect cause your Security System to be inoperative, we will provide technical support and/or an engineer. We may (at our absolute discretion) complete an additional remote diagnostic investigation and/or visit your premises, normally within 4 hours of you contacting us. Any further work will be completed at a time agreed with you.

Maintenance calls will be carried out during normal working hours by prior appointment unless otherwise agreed. Security System maintenance service options you may have:

Maintenance Service inclusive of Parts and Labour Care
If you have chosen a maintenance contract that includes Parts and Labour, we will repair or replace any part of the Security System where it has failed due to fair wear and tear or an inherent defect. However, replacement batteries for the flashing bell boxes and standby batteries are not covered by the parts and labour guarantee.

Maintenance Service excluding Parts and Labour Care, maintenance check only
If you have chosen a maintenance contract which does not include Parts and Labour then any repairs/replacements will be charged for. Call out costs and parts will be charged at our current price listing at the time of repair. These costs will apply to any visits required for technical support should your alarm be inoperative.

18. Monitoring Service for Intruder Response/24 systems only
In addition to the maintenance detailed above Intruder Response/24 alarms include 24 hour monitoring for the duration of your contract, Dyno-Secure will arrange for the Alarm Receiving Centre (ARC) to provide 24 hour monitoring of your Security System, 365 days a year. For fire activations the Alarm Receiving Centre will attempt to confirm whether the activation is false and will call the fire service if the call is not confirmed as a false alert.

All “personal attack” activations are extended to the police who deal with them as a matter of priority. However, police response to “personal attack” activations will be withdrawn if they are used in non-emergency situation. Where police require such calls to be verified, we will do this before calling the police.

19. The Police
We will monitor your Security System in accordance with the current Association of Chief Police Officers policy. Details of the service provided are set out in the General Advisory Letter. Where appropriate you must keep yourself informed of changes to the policy.

20. Additional Charges
We may have to charge you additional amounts if:

  • you request that maintenance visits be carried out outside the hours of 8.30am to 5.00pm (Monday to Friday) or you require a visit on a public holiday;
  • the Security System or additional equipment needs inspecting, resetting, repairing or replacing in circumstance where;

(a) you, any of your key holders or someone else has failed to follow operating instructions, has not closed or locked a window, door or other protected point, has not used or adjusted other equipment or components properly or has interfered with the Security System;
(b) you or equipment or devices which we have not supplied and installed, have caused a false alarm or a failure of the Security System;
(c) there is a problem on the telephone line or connection;
(d) your actions or failures, or those of anyone else other than us, mean we need to inspect or make repairs or replace any part of the Security System; or
(e) the fault has been caused by you or any other person, thing or events which we could not reasonably be expected to prevent.

21. Charges you are liable for
You are liable for:

  • installation and rental charges for connection facilities between the Security System and the Alarm Receiving Centre; or personal contacts where a Speech-dialler has been installed and
  • any extra charges due to materials, labour or supplier costs during the period of this Agreement, and charges for work done by the police, fire or other authorities, or by a telecommunications agency.

22. Termination of the Agreement
We may end this agreement by one month’s written notice to you. We may alternatively end this Agreement by notice to you in writing (such notice to have immediate effect) without affecting any other rights which we may have if:

  • except in the case of a genuine dispute, you have failed to pay any amount which you owe us under this Agreement on the due date and within 14 days of receipt by you of a letter sent by us telling you of your failure to pay; or
  • you are in serious breach of this Agreement which continues after 28 days notice from us or you act in such a way as to render continuation of the contractual relationship inappropriate. If we terminate this Agreement you will be responsible for paying to us all costs which we incurred as a result of terminating this Agreement.

We will endeavour to secure our price at the lowest possible level. However, should there be an unexpected increase in cost, material charges or other costs, then we will write to you confirming the increased amounts. You will then have the chance to continue this Agreement or to terminate it giving one month’s notice without penalty prior to the price increase taking place.

23. What is Excluded
We will not be liable for the cost of any work required to be carried out to the Security System due to damage resulting from misuse or negligence by you or by a third party. You will be responsible for all and any costs involved in repairing the Security System where any repair is required because of something you have failed to do which we have instructed you to do.

We will not be liable for the cost of any work which is carried out without our approval or for the cost of repairing the Security System or any fault in the Security System which has been caused by someone who does not work for us damaging or altering it. This includes callout costs to transfer the Security System to a new phone service provider. We shall not be liable for any defect in the Security System which has been caused by things done or not done (where we reasonably require them to be done) to the Security System by you or other people not authorised by us. This includes replacement costs following loss of proximity fob devices. We shall not be liable for any loss suffered by you or by any unauthorised persons in such circumstances. Because we do not know the value of the contents, fixtures and fittings in your home and the loss you might suffer could be more than the amount we charge you for the installation, we will limit our liability in the sum of £10,000 other than for death and personal injury caused by our negligence.

The Security System is intended only to reduce the risk of loss of and damage to property and injury to persons in or at the address at which it is installed, to the extent that this is reasonably practicable by correct use of the equipment. We give no undertaking to you that the Security System will prevent any loss by burglary, theft or otherwise. We do not guarantee that particular loss, damage or injury can and will be prevented by such correct use.

This is a Consumer Agreement and the Security System and service provided is mainly for domestic use. We do not accept any liability for business loss (including any loss of contracts, loss of profits, loss of income) which may result from our breach of this Agreement or our negligence.

We are not responsible for the following:

  • the police, fire or other authorities failing to act in accordance with emergency response;
  • a signal transmitted to the Alarm Receiving Centre or by the Speech-dialler not being received by us for reasons beyond our control.

Our Security Systems are installed using current modern technology. However, technology is constantly changing and we will not be responsible for loss and/or damage which occurs due to any limitations of this technology.

GENERAL TERMS

24. Notices
Any notice or any other information required or permitted to be given by you or Dyno-Secure under this Agreement shall be deemed to have been validly given, if sent by at least first class post to the corresponding address or to the last known address. Any notice or other information sent by first class pre-paid post shall be deemed to have been received within 48 hours after the date of posting. We would, however, recommend that you send any Notices under this Agreement by recorded delivery.

25. Events beyond Control
Neither party will be liable for losses incurred as a result of either you or Dyno-Secure not being able to keep to our side of the Agreement for reasons which are beyond our control. Reasons beyond control include but are not limited to: fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lock outs which neither of us are directly involved in.

26. Cancellation
You can cancel this Agreement by sending WRITTEN notice to Dyno-Secure, Sutherland House, Maple Road, Surbiton, Surrey KT6 4BJ to arrive 30 days prior to the requested cancellation date. If we cancel this Agreement without good reason, we must pay you any losses or costs you incur as a result of the cancellation. If you have signed the Credit Agreement which relates to this transaction, your cancellation rights are as set out in the terms of the Credit Agreement.

27. Use of Personal Information
Information you provide or we hold about you (whether or not under our contract(s) with you) may be used by us and/or our agents to:

(a) identify you when you make enquiries;
(b) help administer, and contact you about improved administration of, any accounts, services and products provided by us previously, now or in the future;
(c) carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
(d) help us to prevent and detect fraud or loss; and
(e) contact you by any means (including mail, email, telephone or text or multimedia messages) about other services and products offered by us, other Centrica Group companies and selected partners. We will only contact you in this way if you have previously indicated your consent.
We may disclose information we hold about you to third parties for the purpose of providing services you have requested, as part of the process of sale of one or more of our businesses, or where legitimately requested for legal or regulatory purposes, as part of legal proceedings or prospective legal proceedings. From time to time, these third parties may be located outside the EEA in countries which do not have the same standards of protection for personal data as the UK.

We will check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this. We and other organisations may use and search these records to:

(a) help make decisions about credit and credit related services for you and members of your household;
(b) help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and other members of your household;
(c) trace debtors, recover debt, prevent fraud, and to manage your accounts or insurance policies; and
(d) check your identity to prevent money laundering unless you give us other satisfactory proof of identity. We may also disclose your information to other Centrica Group companies (including those using the British Gas, Scottish Gas and Dyno Group brands) for them to carry out any of these purposes. You should also note that communications with you (including phone conversations and emails) may be monitored and recorded by us for quality assurance, legal, regulatory and training purposes.

In connection with this contract we, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may retain a record of the search. Information held about you by such agencies may be linked to records relating to other persons living at the same address and such records will be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household and for debt collection and fraud prevention. This includes those who have moved house and who are in default.

If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with third parties. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

If you require details of those credit agencies and fraud prevention agencies from which we obtain and with which we record information about you, then please write to our Privacy Unit based at British Gas, 3 The Square, Stockley Park, Uxbridge, UB11 1BN.

28. Assignment
We may assign or transfer all or any of our rights under this Agreement.

29. Value Added Tax (VAT)
The rate of VAT that applies is the one as at the tax point and if the rate of VAT changes between you placing the order and the tax point, you will pay the revised rate of VAT.

30. Third Party Rights Act
Nothing in this Agreement will mean anyone other than you or us can enforce any term of this Agreement.

31. Whole Agreement
These terms and conditions together with the Survey Form, the Dyno-Secure Customer Agreement and the documentation as set out in your quotation, are intended by us to set out the whole Agreement between you and us. Any additional terms and conditions need to be incorporated into this Agreement. If this is not done, it is unlikely that these additional terms will form part of this Agreement.

32. Jurisdiction
The laws of the United Kingdom shall govern this Agreement.

33. Statutory Rights
Nothing in this Agreement will affect your statutory rights as a consumer. You should obtain legal advice if you are unsure of your statutory rights.

Dyno-Secure is the trading name of Dyno-Secure Ltd. Registered in England No.1494103. Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD.

Dyno-Secure trading office; Sutherland House, Maple Road, Surbiton, Surrey KT6 4BJ.
The Dyno-Secure logo and the Dyno-Glo flourescent red colour are trademarks. Dyno-Secure service is provided by Independent Licensed Operators.

Dyno-Secure is the trading name of Dyno-Secure Ltd. Registered in England No.1494103. Registered Office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. The information contained in this brochure is correct at time of print. Dyno-Secure does not accept any liability for changes that occur after publication.

*Calls may be monitored and/or recorded for quality assurance.

The information we hold about you will be used to provide the product(s) and service(s) requested and for identification, account administration, analysis and fraud/loss prevention purposes.

More details about how that information is used is in our privacy statement, which you'll find under the heading 'Personal Information' in our Terms and Conditions. Copies are also available from us by post, by contacting our Privacy Unit based at British Gas, 3 The Square, Stockley Park, Uxbridge, UB11 1BG.

In addition, we may want to contact you (by post, telephone or visit) about other products and services from us or our partners. Please let us know if you do NOT want to hear about such products and services from us.

Dyno-Secure trading office; Sutherland House, Maple Road, Surbiton, Surrey KT6 4BJ.

The Dyno-Secure logo and the Dyno-Glo flourescent red colour are registered trademarks. Dyno-Secure service is provided by Independent Licensed Operators