1. We are Independent Contractors authorised to provide the Dyno-Plumbing Service under a Licence Agreement with Dyno-Plumbing Ltd.

2. It is our intention that all the terms of the agreement between us (including details of the services and any goods or materials we are to provide) are contained in this document and any quotation or estimate given by us to you. If you do
not accept any of the provisions included in these Terms and Conditions please let us know so that if agreed your changes can be
included.

2.1. We have no authority whatsoever to incur liability on behalf of or to act as agent for Dyno-Plumbing Ltd or any of their licensees.

3. Quotations and estimates given by us are valid for twenty-eight days from the date they are given. However, we may withdraw any quotation or estimate at any time before it is accepted by you.

4. Where we have given you an estimate of the price payable by you for the services, goods and materials we are to provide, we will do our best to complete the work and provide the goods and materials for the estimated amount. However, the price payable by you may be more than the estimated price but we undertake only to increase the price by a reasonable amount which shall reflect the work done.

5.1 The price payable by you is the price stated as the Total Due overleaf, or where no price is stated, our current standard price for the services provided. Where no sum is included in respect of VAT the price stated overleaf shall be exclusive of VAT. We may increase the price payable by you to cover any increase in our costs in providing the services, goods and materials.

5.2 We will inform you in writing of any price increase made in accordance with clause 5.1 in which case you may cancel the agreement between us if you do not accept the new price.

6.1 We shall invoice you for the work undertaken and any goods and materials supplied immediately the work is done and/or the goods and materials are supplied and the Total Due on the invoice shall be payable by you immediately. If you do not pay the Total Due immediately you must also pay us an administration charge of £5.

6.2 Where you do not pay us the Total Due within 15 days of the date of the invoice, in addition to the £5 administration charge set out in clause 6.1 above you must pay us interest on the outstanding amount at the prevailing rate plus 8% per annum or pro rata per month or part of a month thereof and this rate shall apply both before and after
the issue of any legal proceedings we may take against you to recover any unpaid amount. You must pay us an administration charge of £10 in respect of each dishonoured cheque you give us.

7.1 Any date or dates included in our estimate or quote are estimated dates only and we shall not be in breach of this agreement for failing to start or finish work by any date given in our estimate or quote.

7.2 If we do not start or complete the work within five days of any date included in our estimate or quote you may nominate a date on which you want us to start the work or by which you want us to complete the work. If we have not started or completed the work by the date you have nominated you may cancel the agreement between us.

8. When we have completed the work and/or supplied goods and materials we shall invite you to inspect the work and/or the goods and/or materials and shall ask you to sign the invoice indicating receipt of those goods and materials and that the work has been done. Your signature on the invoice will not constitute acceptance of any work done or goods and/or materials supplied.

9. We shall not be liable and accept no responsibility for unavoidable damage caused, or any unforeseeable loss you may suffer as a result of the work carried out, nor shall we be liable for any loss of any nature which is not caused by our negligence or our breach of the terms of the agreement between us.

10. You must let us know of anything which you believe may present a hazard or danger to any person carrying out work before such work is started. You must also make sure that we have clear access to any relevant drains and covers and provide us with a supply of mains electricity and water. If we incur additional work or expense as a result of your failure to provide us with clear access, mains electricity and water, we may charge you a reasonable
additional sum in respect of such additional work and/or expense.

11.1 In addition to your other legal rights, we guarantee our workmanship against defects for a period of ninety days and guarantee any goods and materials supplied by us against defects in design materials and workmanship for a period of twelve months. If any payment due from you to us has not been paid by you we may refuse to carry out any guarantee work until the outstanding amount is paid.

11.2 Our guarantee will not apply to goods and materials where faults are caused wholly or in part by your (or any other personís) misuse or neglect of those goods and materials or as a result of fair wear and tear or by any other reason beyond our control. Our guarantee will not apply to our workmanship or goods and materials supplied by us where after inspecting the site or the equipment on which you have asked us to work and after considering the work you have asked us to do we consider that we are unable to offer our guarantee in which case we shall inform you of our decision and indicate overleaf that our guarantee does not apply.

12. Neither we nor you shall be liable for any breach of our respective obligations under the agreement between us where either of us is unable to perform those obligations because of a reason beyond our control.

13. You will be liable for any losses or damages (including damage to our equipment) which we suffer as a result of either your negligence or your failure to observe any of your obligations under the agreement between us.

14. Nothing in these Terms and Conditions shall reduce your statutory rights relating to workmanship and to faulty or misdescribed goods or those relating to our ownership of goods and materials supplied by us to you.

17.10.05
15. Dyno-Group may check your details with one or more licensed credit-reference and fraud-prevention agencies. Dyno-Group and they may keep a record of this search and the payment details from your account, and share it with other organisations. If a person provides false or inaccurate information and we suspect fraud, this is also recorded. This information may be used by Dyno-Group, and other organisations may seach these records to:
a. help make decisions about credit and credit related services for you and
members of your household
b. help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for you and members of your household.
c. trace debtors, recover debt, prevent fraud and manage your accounts or insurance policies;
d. check your identity to prevent money laundering, unless you give us other satisfactory proof of your identity; and
e. carry out statistical analysis about credit, insurance and fraud.
They, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

If you need details of those credit agencies and fraud-prevention agencies from which we get, and with which we record, information about you, please write to the Data Protection Manager at Three, The Square, Stockley Park, Uxbridge, UB11 1BN

If you would like full details of how we and Dyno-Group use your personal information, please visit www.dyno.com or write to the Data Protection Manager at Three, The Square, Stockley Park, Uxbridge, UB11 1BN