Key Account services

We have a large number of established Key Account customers and they receive priority attention, depending on us to solve their drain, plumbing, lock and property security problems efficiently and cost effectively.

As one of the nation’s leading service providers, our reputation has been earned by providing customers with high standards of workmanship, excellent value for money and comprehensive after sales support.

Dyno-Rod has been providing professional repair services to business for over 45 years and has considerable experience of working on behalf of corporate customers in accordance with precise service level agreements. We have a dedicated team responsible for delivering service to Key Account customers.

We are proud of our reputation for service excellence and work hard to maintain it. Part of British Gas, we are focused on achieving the highest standards of service at all times.

All our engineers operate from fully liveried vans, are unformed and display company ID badges. Importantly, they’re trained to ensure high levels of technical and customer service proficiency and, being equipped with all the latest tools and technology, they’re able to provide a ‘first time’ fix for most emergency repairs.

Whatever standards your business has to meet, we will provide flexible solutions to ensure they are met, 24 hours-a-day, 365 days-a-year.

Our Key Account service packages provide a range of options that will help minimise the disruption caused by emergency problems like blocked drains or lost keys. Fast service is assured and volume users will benefit from preferential rates. You’ll be kept informed of what’s happening with each job and we’ll supply the information you need to allow effective measurement of our performance levels. An Account Manager and a dedicated administrative support team will be available to make sure all aspects of our service satisfy your requirements.

In conjunction with the Account Manager and the local service centre the team will:

* Despatch jobs immediately to ensure that response time targets are met
* Make an ETA call to the site
* Obtain pre-work authorisation, by phone, from site where required
* Conduct work cleanly, efficiently and fully observing site requirements/conditions
* Provide job completion confirmation, if required
* Prepare and submit a consolidated invoice on a weekly basis
* Prepare management information detailing SLA compliance performance and job analysis
* Supply risk assessments and method statements
* Audit compliance with health & safety and customer service practices

Our meticulous application of health and safety procedures means you can rest assured that your vicarious liability is properly protected. All our work conforms to:

* The Health and Safety at Work Act 1974
* The management of Health and Safety at Work Regulations 1999
* The control of Substances Hazardous to Health Regulations 2002
* The Road and Street Works Act 1991